Corporate responsibility

Consumers

Virgin Mobile prides itself on its excellent customer service, keeping our customers safe and happy, and giving them the kind of service they expect and deserve. The Virgin Mobile Code of Practice sets out how we do business, and how we look after our customers.

View the Virgin Mobile Code of Practice.

Our team is available to our customers 24 hours a day, 7 days a week. Customers can call 789 from their Virgin Mobile phones or send an email to: theteam@virginmobile.com.