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Corporate Responsibility

Accessibility

Virgin Mobile does its best to make sure that we meet everyone's needs when it comes to accessing our products and services.

Phones

If you have a disability, or need a bit of extra help, these phones might suit you best!

If you're hearing impaired, then look out for these features:

Adjustable volume control

Vibrate alert

Compatible with a loopset for your hearing aid

Compatible with keyboards

Predictive text facility

If you're visually impaired, then these features might come in handy:

Large high contrast keys

Large high contrast display

Voice activated dialling

Keypad tones

If you have a physical disability, then these features might suit you best:

Voice activated dialling

Speed/short code dialling

Predictive text facility

Easy to grip handsets with non-slip casings

Compatible with keyboards

If you'd like some more advice, then give our team a call on 789 from your Virgin Mobile phone, or on 0845 6000 789 from any landline - we'll be happy to help.

Accessories

They look good, and they make life easier!

All Virgin Mobile phones come with a handsfree headset. Plus, we have a whole range of features, including loopsets and plug in keyboards, loudspeakers and carry cases.

Tariff

With Virgin Mobile, we have just one simple tariff. Calls cost just 15p per minute for the first 5 minutes of calls each day, then just 5p per minute after that. That's for all calls to other Virgin Mobile and fixed-line phones. Plus, you can Pay Monthly by Direct Debit, and there's no contract to sign and no monthly line rental. All new phones come with �5 of free airtime loaded on the sim as part of the joining pack.

Additional Services

More info: We can get info to you in alternative formats, such as Braille or audio. Just give our team a call to arrange this. You can also see your bill online.
Nominate a friend: We can arrange for a friend or relative to call us or pay your bills on your behalf.
Free Directory Enquiries & Call Connect: These are free for you, but you'll need to get set up first.
Just call 0121 623 6320 to register. After you've filled in a form, you'll get a PIN, and then you'll be ready to go.

Insurance

If you need to make a claim, just give us a call - we'll take care of the rest.

How to contact us

Customer centre
Our customer centre is open 24 hours a day, 7 days a week.
You can send us an email. Write to us at: the team@virginmobile.com
If you're already a customer, call 789 from your Virgin Mobile phone, or on 0845 6000 789 from any landline.
If you're not with us yet, then you can reach us on 0845 6000 600. Our fax number is: 01225 895 881.
We have textphone, too, so call us using Relay Assist from your mobile phone.

Virgin Retail stores

Feel like popping into a store? Our staff will help you out with any queries. Just ask!