News 2002
Judges say: Virgin Mobile is excellent
30/08/2002
Virgin Mobile wins Best Retail and Consumer Services award at Unisys/Management Today Awards
Virgin Mobile, the UK’s leading consumer network, has been praised for its innovation and dedication to customer service by winning the prestigious accolade of Best Retail and Consumer Services at a top awards ceremony, held last night at the Royal College of Surgeons.
The Unisys/ Management Today Service Excellence Awards are designed to recognise, promote and reward best practices in customer service. An in-depth evaluation and analysis of 220 companies that applied for the awards was carried out by a panel of judges made up of Unisys consultants, independent experts, representatives from Cranfield School of Management and Management Today and previous winners. This year’s winners were drawn from a shortlist of 17 finalists who scored top marks against criteria such as customer intelligence, engaging people, values and leadership.
Brian Hadfield, Managing Director, Unisys UK said: “The success of the companies participating in these awards is tantamount to their focus on delivering outstanding customer service. Virgin Mobile can be congratulated on its innovation and forward-thinking. Our own research has revealed that customers will walk away from a supplier after just one bad experience and Virgin Mobile has realised the critical value of customer service in keeping competitive advantage.”
Andrew Ralston, Customer Relationship Director, Virgin Mobile said: “This is a tremendous achievement. It demonstrates that Virgin Mobile is an appealing and seductive brand, with enticing products and services, offered at value for money prices – all backed by unsurpassed customer service. We have a very special team of people at Virgin Mobile and everyone is willing to go the extra mile for a customer. We know that keeping our customers happy will ensure a long and successful future for Virgin Mobile, and we thank all our staff for their outstanding dedication.”
