News 2003
Virgin Mobile creates 200 new jobs in the North East
08/04/2003
Virgin Mobile, the UK’s fastest-growing network, today announced that it has opened a new customer centre in Middlesbrough to service its rapidly expanding customer base. The customer centre, managed by Garlands Call Centres, will have 100 staff by the end of April, and expects to employ 200 people by the end of the year. The new Virgin Mobile customer centre will handle a broad range of customer service enquiries.
The new jobs will provide valuable front line care for Virgin Mobile’s growing customer base, which currently stands at more than 2.5 million. The new customer centre staff will work in parallel with the one at Virgin Mobile’s headquarters in Trowbridge, Wiltshire. Virgin Mobile currently employs 1500 members of staff at Trowbridge, London and Daventry.
Garlands Call Centres beat off stiff competition from several other companies to win the outsourcing contract.
Virgin Mobile’s chief executive, Tom Alexander, said: “We are very excited to be opening up a new customer centre in the North East, and welcoming the new staff on board. However, our headquarters in Trowbridge will remain key to our business and we will continue to expand there too. Virgin Mobile prides itself on its customer service and we want to make sure that we keep giving our customers the very highest levels of care and attention.
“We are also about to announce our results for the first quarter of 2003, and I am delighted to say that our record-breaking growth over the period means that our customer service teams in both Trowbridge and Middlesbrough are going to be kept very busy!”
Virgin Mobile was voted the 22nd best place to work in the UK in the recent Financial Times 50 Best Places to Work report.
