News 2003
Virgin Mobile has fewest complaints in the telecoms industry – official
20/11/2003
Virgin Mobile, the UK’s fastest growing network, has once again outperformed all other UK mobile operators by receiving the lowest number of complaints in the latest customer satisfaction report from Oftel, the telecoms industry regulator.
The figures for Virgin Mobile, released today by Oftel and covering the period 1st April until 30th September 2003, easily beat those of its main rivals – Vodafone, Orange, 02 and T-Mobile – demonstrating Virgin Mobile’s superior customer service. Virgin Mobile received less than 0.1 complaints per 1,000 customers, it also took the lead in Oftel’s previous survey that was issued earlier this year.
This outstanding achievement is the latest in a series of other service excellence awards for the company, including winning ‘Best Customer Service’ at the Mobile Choice Consumer Awards 2003 and 'Complaints Team of the Year' at this year’s National Customer Service Awards.
Tom Alexander, CEO of Virgin Mobile, said: “Others say they put the customer first, clearly Oftel’s findings proves they don’t. Our performance in this survey, in which we are top for the second time running – along with our other recent awards – are testament to the dedication our team gives to our customers, ensuring Virgin Mobile is the best in the industry. While complaints within the industry have risen overall, it is great to see Virgin Mobile has recorded no increase whatsoever. We have also demonstrated our commitment further to customer service by signing up to Otelo - the industry's independent complaints ombudsman - while some other operators seem reluctant to do so.”
