News 2005
Virgin Mobile wins Best Customer Service Award for 5th consecutive year at consumer awards
30/09/2005
Virgin Mobile last night was crowned the king of customer service, winning the prestigious award for Best Customer Service at the Mobile Choice Consumer Awards 2005. This year marks the fifth consecutive year of victory for Virgin Mobile, which prides itself on its excellent customer service.
The customer service award, which was voted for by the public, was won on account of the fact that Virgin Mobile’s customer service ‘stood out above the rest’. In the Mobile Choice survey more than half of its customers were ‘very satisfied’, and in total 90% of Virgin Mobile’s customers were ‘very satisfied’ or ‘fairly satisfied’.
Mobile Choice Magazine commented: ‘It’s also to Virgin Mobile’s immense credit that it had easily the lowest percentage of customers complaining of poor customer service, just 4.2%’.
Tom Alexander, chief executive of Virgin Mobile, said: “Virgin Mobile takes great pride in offering excellent customer service, and this award is recognition that for five years in a row we have put our customers first, and we’re getting it right!
“I’d like to thank all of the staff at Virgin Mobile for endless hard work in making Virgin Mobile justly famous for its excellent customer service, and the readers of Mobile Choice Magazine for their support.”
For more information please contact:
Virgin Mobile:
Virgin Mobile Press Office: 0845 600 6272 or press.office@virginmobile.com
Alison Bonny: 07802 430276 or alison.bonny@virginmobile.com
About Virgin Mobile:
Virgin Mobile Holdings (UK) plc, the UK's largest mobile virtual network operator, is majority owned by Sir Richard Branson's Virgin Group and uses T-Mobile's network. Since its launch in November 1999, Virgin Mobile has attracted more than 5.6 million customers.
In the UK, Virgin Mobile phones are available direct on 0845 6000 600; on the web at www.virginmobile.com or on the high street at approximately 5,000 outlets including Virgin Mobile Stores within Virgin Megastores, The Carphone Warehouse, The Link, Dixons, Phones 4 U, Curry's, Comet, Tesco, Asda, John Lewis, Argos, TOMO, Woolworths, Toys R Us and Ryman plus hundreds of independents mobile phones dealers and available via Shop Direct, Littlewoods, Grattan and Empire home shopping channels.
Virgin Mobile employs approximately 1,400 staff at three sites, Trowbridge, London and Daventry, and has an outsourced customer service centre operated by approximately 200 staff in Middlesbrough.
Virgin Mobile's customers were found to be the most-satisfied mobile consumers in the pre-pay sector for two years running in 2005 and 2004, according to the surveys by J.D. Power and Associates. Virgin Mobile is also featured in `The Sunday Times 100 Best Companies to Work For’ list 2005 and is part of the FTSE4Good Index.
