News 2006
Virgin Mobile wins Best Customer Service Award for 6th consecutive year at consumer awards
06/10/2006
06.10.06: Virgin Mobile last night was crowned the king of customer service, winning the prestigious award for Best Customer Service at the Mobile Choice Consumer Awards 2006. This year marks the sixth consecutive year of victory for Virgin Mobile, which prides itself on its excellent customer service.
The customer service award, which was voted for by the public, proves Virgin Mobile’s customer service is the best in the industry. In the Mobile Choice survey an amazing 73% of readers were very satisfied with its customer service while 23% were fairly satisfied.
Mobile Choice Magazine said: ’Virgin Mobile has won this prominent award for an unprecedented sixth time, indisputably proving the network puts its customers first’.
Alan Gow, managing director of Virgin Mobile, said: “To win this award once is a great achievement; for us to have won it for six years in a row is outstanding! It is recognition for the ongoing hard work and diligent efforts of our fantastic customer service team. Virgin Mobile has always taken great pride in offering excellent customer service, and this award shows that we’re getting it right!”
“I’d like to thank all of the staff at Virgin Mobile for their endless hard work in making Virgin Mobile justly famous for its excellent customer service, and the readers of Mobile Choice Magazine for their support.”
For more information please contact:
Virgin Mobile:
| Virgin Mobile Press Office: | 0845 600 6272 or press.office@virginmobile.com |
| Jo Baker: | 07941 233300 or jo.baker@virginmobile.com |
About Virgin Mobile:
Virgin Mobile is the UK’s largest mobile virtual network operator and uses T-Mobile's network. Since its launch in November 1999, Virgin Mobile has attracted more than 4 million customers.
Virgin Mobile is part of the ntl:telewest group. The group is the first to be able to offer `quadruple play’ to customers: mobile and fixed line telephony, broadband internet and television.
In the UK, Virgin Mobile phones are available direct on 0845 6000 600; on the web at www.virginmobile.com or on the high street at approximately 5,000 outlets including Virgin Mobile Stores within Virgin Megastores and selected WHSmiths, The Carphone Warehouse, The Link, Phones 4 U, Currys.digital, Comet, Tesco, Asda, John Lewis, Argos, Woolworths, Toys R Us, Ryman, web retailer Dial-a-phone plus hundreds of independent mobile phone dealers and available via Shop Direct/Littlewoods, Grattan and Empire home shopping channels.
Virgin Mobile Pay Monthly (contract) is currently available in Virgin Mobile Stores, The Carphone Warehouse, The Link, Phones 4u, at concessions in WHSmith and from www.virginmobile.com.
Virgin Mobile employs approximately 1,700 staff at three sites, Trowbridge, London and Daventry, and has an outsourced customer service centre operated by approximately 200 staff in Middlesbrough.
Virgin Mobile was voted 22nd in the Best Workplaces in the UK Financial Times survey for 2006.
Virgin Mobile is offering its customers 3p per minute Virgin to Virgin voice calls in the UK until March 31st.
