News 2006
Virgin Mobile celebrates its 7th birthday with yet another customer service accolade
13/11/2006
13.11.06: Virgin Mobile has been recognised as leaders in customer service in the telecoms sector and 2nd overall in a survey conducted of '58 of the UK’s biggest companies’ published in Marketing (8th November).
Conducted by marketing consultancy Dunnhumby 1300 consumers were surveyed for their views on 58 companies in eight sectors. This accolade comes hot on the heels of Virgin Mobile winning the prestigious award for Best Customer Service at the Mobile Choice Consumer Awards 2006 for the sixth year running.
Alan Gow, managing director of Virgin Mobile, said: “We’ve been proud of our customer service reputation since day one and we get an enormous thrill from being recognised as the best in our sector. What the Dunnhumby survey shows is that we not only top our industry sector but that that we rank right up there among the largest companies across all sectors in the UK. We are extremely proud to be recognised in this way and it’s all thanks to our great team of people. We are just seven years old and it’s the best birthday present we could have asked for!”
For more information please contact:
Virgin Mobile:
Virgin Mobile Press Office: 0845 600 6272 or press.office@virginmobile.com
Virgin Mobile:
Jo Baker: jo.baker@virginmobile.com or 07941 233300
Simon Dornan: simon.dornan@virginmobile.com or 07847 279666
About Virgin Mobile
Virgin Mobile is the UK’s largest mobile virtual network operator and uses T-Mobile's network. Since its launch in November 1999, Virgin Mobile has attracted more than 4 million customers. Virgin Mobile is part of the ntl Telewest group. The group is the first to be able to offer `quadruple play’ to customers: mobile and fixed line telephony, broadband internet and television.
In the UK, Virgin Mobile phones are available direct on 0845 6000 600; on the web at www.virginmobile.co.uk or on the high street at approximately 5,000 outlets including Virgin Mobile Stores within Virgin Megastores and selected WHSmiths, The Carphone Warehouse, The Link, Phones 4 U, Currys.digital, Comet, Tesco, Asda, John Lewis, Argos, Woolworths, Toys R Us, Ryman, web retailer Dial-a-phone plus hundreds of independent mobile phone dealers and available via Shop Direct/Littlewoods, Grattan and Empire home shopping channels.
Virgin Mobile Pay Monthly (contract) is currently available in Virgin Mobile Stores, on line at www.virginmobile.co.uk, The Carphone Warehouse, Phones 4u and at concessions in WHSmith. Virgin Mobile employs approximately 1,700 staff at three sites, Trowbridge, London and Daventry, and has an outsourced customer service centre operated by approximately 200 staff in Middlesbrough. Virgin Mobile was voted 22nd in the Best Workplaces in the UK Financial Times survey for 2006.
Virgin Mobile is offering its customers 3p per minute Virgin to Virgin voice calls in the UK until March 31st 2007.
